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Privacy Policy

Effective Date: January 1, 2024

Shumba Training Centre Limited (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (shumbaskills.com) or use any of our services, including online courses, social media platforms, and communication channels. Please read this policy carefully to understand our practices regarding your personal data and how we handle it.

1. Information We Collect

We collect various types of information from users of our services, including but not limited to:

1.1 Personal Information

When you register for our courses, apply for scholarships, subscribe to our newsletter, or contact us, we may collect personal information such as:

  • Full Name
  • Email Address
  • Phone Number
  • Physical Address
  • Payment Information
  • Course Enrollment Data
  • TPIN (for Zambian residents engaging in tax-related services)

1.2 Non-Personal Information

We may collect non-personal data related to your usage of our website and services, including:

  • IP Address
  • Browser type and version
  • Device information (such as operating system)
  • User behavior data (such as page visits, clicks, and time spent on pages)

1.3 Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance user experience and track website performance. This data includes:

  • Preferences and browsing patterns
  • Session information
  • Analytics data from Google Analytics or similar tools

You can disable cookies in your browser settings, but doing so may affect your experience on our site.

2. How We Use Your Information

The information we collect from you is used for the following purposes:

2.1 Provide and Improve Our Services

  • Enrolling you in courses
  • Processing payments and managing subscriptions
  • Offering personalized learning experiences
  • Improving our website, course offerings, and customer service

2.2 Communication

  • Sending confirmation emails regarding course enrollment, completion, and certificates
  • Providing updates on new courses, promotions, and special offers
  • Responding to your inquiries or customer service requests
  • Offering newsletters, updates, and promotional content

2.3 Marketing and Promotions

  • Tailoring advertisements and promotions relevant to your interests
  • Running special offers such as scholarships, discounts, and giveaways
  • Conducting surveys and feedback forms to enhance user experience

2.4 Legal and Compliance

We may use your personal data to comply with legal obligations such as ZRA tax filings, court orders, or other regulatory requirements, especially for users involved in tax-related services through Kwira Consulting Limited.

3. How We Share Your Information

3.1 Service Providers

We may share your personal information with third-party vendors or service providers who help us run our business. These include:

  • Payment processors (e.g., Woocommerce)
  • Email marketing platforms (e.g., Systeme.io)
  • Learning management systems (e.g., Moodle, Masterstudy LMS)
  • Hosting providers

These third parties are bound by confidentiality agreements and are authorized to use your information only for the services they provide to us.

3.2 Legal Obligations

We may disclose personal information if required to do so by law or in response to valid requests by public authorities, such as government agencies, tax authorities, or law enforcement (e.g., Zambia Revenue Authority – ZRA).

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the acquiring entity.

3.4 With Your Consent

In all other cases, we will share your information only with your explicit consent.

4. Data Security

We take the security of your personal data seriously and have implemented technical and organizational measures to safeguard your information. This includes:

  • Encryption of sensitive data such as payment information
  • Regular security audits and vulnerability assessments
  • Restricted access to personal data to authorized personnel only

However, no method of transmission over the Internet is entirely secure, and we cannot guarantee the absolute security of your data.

5. Your Rights

5.1 Access and Rectification

You have the right to access the personal information we hold about you and request corrections to any inaccuracies.

5.2 Deletion

You may request that we delete your personal data, subject to certain legal or contractual obligations.

5.3 Opt-Out

You can opt-out of receiving marketing emails or newsletters by using the “unsubscribe” link in the emails or by contacting us directly.

5.4 Data Portability

Where applicable, you may request to receive a copy of your personal data in a structured, machine-readable format.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, and comply with our legal obligations. For tax-related services, we may retain your data longer to comply with legal and financial regulations in Zambia.

7. Children’s Privacy

Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we discover that we have collected personal data from a child without parental consent, we will delete it immediately.

8. Third-Party Links

Our website may contain links to third-party websites, plugins, or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites and recommend reviewing their privacy policies separately.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational processes. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. Please check this page periodically for updates.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

Shumba Training Centre Limited
Email: hello@shumbaskills.com
Phone: +260 769 512 336
Address: [Insert Physical Address]

We are committed to protecting your privacy and ensuring transparency in how your data is used. Thank you for trusting Shumba Training Centre Limited with your personal information.